Blue Mountain Birthday Cards The simple customer needs four matters: to be known; to feel energized; to feel significant; to feel comfy. Everybody has those requirements. Think over the way the dance school can meet these requirements. Who’s our client? Could it be the pupil or the parents? The solution is both. Let us address equally as our topics. Normally the first impression that your clients experience will probably be over the phone. Ensure that you have your very best individual answering the telephone. It’s strongly preferable that a person is calling the telephone, not a system. Issues are sometimes a result of the individual performing the over-the-phone registration inputting some important info.
Post a “brand new student checklist” close to the telephone and do not allow the prospective or new client off the phone until all things are completely shared. Then, place the name and contact number onto the “new student listing” on the front table. Each morning the secretary must memorize the titles and course times of their new pupils anticipated daily. When the apprehensive brand new client walks into the door, she’ll be greeted with a friendly man behind the counter that says, “Hi, Mrs. Johnson? You are here with Michelle for your 9:30 four-year old course, right?